Box Step© Verticlimber

Do you offer delivery?

We offer delivery on all the equipment across our website. We have a range of delivery options, please see our shipping page for more information or click the shipping tab below for an overview.

How long will it take for my items to be delivered?

If the item is in stock you can expect to receive your item within 3-5 working days.

Do you ship overseas?

We deliver overseas, price upon request. Please contact our sales team at info@boxstepfitness.com

Do you offer installation?

We offer installation packages for all types of gyms. From home gyms, to personal training studios, to commercial gyms, to elite performance centres. Installation is only available for orders containing 5 items or more. Please contact info@boxstepfitness.com if you would like an installation quote.

Do you offer warranty on items?

We do offer warranty, extended warranty, and product aftercare including servicing. Please contact our sales team at info@boxstepfitness.com 

Do you offer finance and leasing options?

We offer a range of finance and leasing options via our trusted partners, Johnson Reed Business Finance. For a finance quote please contact us at info@boxstepfitness.com

For home gyms we offer Klarna and PayPal "Pay in 3."

For commercial gyms we support leasing. 

Please see further details below, and view our Finance & Leasing page for all information.

For full information on any of our services, or any of our products including dimensions and customisation, please email us at info@boxstepfitness.com

We send our goods out via the palletways network which is a door-to-door service. Their terms and conditions stipulate to us that Packaging and Goods must be examined immediately upon receipt for any damage or missing items and any acceptance using the terms “unchecked” or “unexamined” etc will be deemed as accepted in full and any later claim will be rejected.

We, therefore, ask for your assistance and request that you check ALL GOODS AND PACKAGING in your consignment upon receipt. Should there be any damage or missing items state this on the carrier’s paperwork? If for whatever reason you are unable to check the goods, please sign for it as “Damaged”. 

These actions will facilitate a speedy and efficient response to any queries and we regret that any claims outside of this procedure will NOT be accepted by Box Step Fitness. Economy deliveries are set to 3-5 working days which may vary depending on the couriers staffing levels, weather conditions or busy periods. In this circumstance Box Step fitness will not be liable for any delayed postage. 

The cut off period for our “Next Day Delivery” service is 2pm each working day. This cut off period also applies to our economy delivery service, meaning any orders placed after 2pm will be packed and sent on the next working day.

Box Step Fitness offer a 28 day return / exchange policyon all items. If you are not completely satisfied with your purchase you may return it to us by courier or in person in the products original box / packaging. The item must be delivered to us in the same condition that it was delivered.Return postage fees will not be covered by Box Step Fitness. If you wish to return your item please contact info@boxstepfitness.com with your name, order number and the reason for your return. Please note we will not accept returns that have been made bespoke or customised for the customer.For example printed logo's, metal colour changes, leather logo changes. Please note we will not accept returns on items where our 'Box Step' logo has been removed.